When observing a service, we look at the contact or rapport between the service provider and the general public, including parents. Good service is a key aspect of successful teaching. You are the first-line representative of the organization for which you teach.
Some things to keep in mind include:

• Respect for the public
• Good relations
• Courtesy
• Your appearance
• Your vocabulary
• Your manner and approachability

Some examples of good customer service include:

• Trying to be pleasant at all times
• Respecting the students, the public, the general staff, the philosophy of the program and other instructors
• Promoting team spirit with fellow staff and amongst your students
• Observing respectful language and body language
• Setting a positive example for your students, both in the classroom/skatepark and outside in the community
• Recognizing that you are a role model to the children you teach, to their parents, and as a member of the organization to which you report

Some examples of good beginner steps for new skaters include:

• Introduce yourself
• Find some flat ground
• Explain the skateboard anatomy
• First step
• Explain that everyone falls
• Show students how to fall on pads
• Find out their stance
• Push around
• Explain the environment/skatepark
• Ride down a ramp

A positive approach with all students is essential.
Satisfied students ensure the continuity and survival of the program and the organization.

Engaging parents is also key to a good service orientation! By assisting parents to understand the teaching progressions, process and goals for the class and individual participants, you will set the stage for a positive experience for all, including yourself!

We should aim to ensure that the lessons are a good experience for each student, with an emphasis on having fun!
It’s important to note that the participants and their parents in your program are your customers! They are the reason you have a job and the opportunity to teach skateboarding.